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The Best Rate Guarantee boasted by the Caesar's Entertainment websites (any of their resort properties) is BOGUS! I made a reservation for 5 nights on the Rio Las Vegas website and then BOOKED (not just took a webpage copy) a 3rd party reservation within 4 minutes of the Rio reservation.

I sent both confirmations with timestamps to the Claims office and was denied the next day as I didn't send the claim form in within 4 hours of booking my reservation on the Rio website (I sent it four days later, weekend included). I actually booked the second reservation, so why do I have to send a claim form within fours if I have the proof needed to confirm the lower rates!!

Not only that after I posted my claim, the other 3rd party sites still had lower rates than the Rio. If a Company really wants to tout a Best Rate Guarantee, they should honor it!!!

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Anonymous
Reno, Nevada, United States #687944

MAYBE YOU SHOULD READ THE RULES OF THE OFFER :eek

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