Caesars Entertainment
Caesars Entertainment Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Caesars Entertainment reviews show a 1.7 star rating from 106 reviews with 19% likely to recommend; consumers are mostly dissatisfied, cite high price levels, and 60% ask for improved customer service.
Positive Feedback
Many reviewers note nice rooms, decent amenities, and friendly employees at select properties, and some loyalty from long-term membership holders.
Negative Feedback / Risk Areas
- Pervasive Caesars Entertainment customer complaints center on poor customer service and slow response times.
- Frequent billing and refunds disputes, unexpected holds, and unresolved charges frustrate guests.
- Account, login, withdrawal, reservation, and rewards issues are repeatedly reported.
- Cleanliness, management empathy, and inconsistent property operations are common risks.
Key Takeaways for Future Customers
- Expect mixed experiences; verify charges and keep documentation for billing or refunds.
- Consider your membership benefits but be prepared to escalate customer service issues.
- Confirm reservations and promotions in writing before travel, and monitor account holds closely.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Caesars Entertainment reviews show a 1.7 star rating from 106 reviews with 19% likely to recommend; consumers are mostly dissatisfied, cite high price levels, and 60% ask for improved customer service.
Positive Feedback
Many reviewers note nice rooms, decent amenities, and friendly employees at select properties, and some loyalty from long-term membership holders.
Negative Feedback / Risk Areas
- Pervasive Caesars Entertainment customer complaints center on poor customer service and slow response times.
- Frequent billing and refunds disputes, unexpected holds, and unresolved charges frustrate guests.
- Account, login, withdrawal, reservation, and rewards issues are repeatedly reported.
- Cleanliness, management empathy, and inconsistent property operations are common risks.
Key Takeaways for Future Customers
- Expect mixed experiences; verify charges and keep documentation for billing or refunds.
- Consider your membership benefits but be prepared to escalate customer service issues.
- Confirm reservations and promotions in writing before travel, and monitor account holds closely.
Media from reviews
North Liberty, Iowa
Incident at harrahs Casino in Columbus NE
Went to use the Diamond promotion for dinner. The restaurant said they are out of steak, they are out of salad, and it had like one or two appetizers.
I ordered the food, picked it up at the casino at the restaurant. I asked the clerk if I had to sign something; she said no, and apparently for $60, I paid $100 for $60 worth of food. I brought the food back home, and it was the most god-awful food I think I've had in a long, long time. She was very rude, inconsiderate, and said that I was basically out the $40 because they run it for $100, no matter if you get $10 worth of food, and that does not make sense.
I've been a Caesars Club member for a long time. We need to address this and make this right.
- Poor poor management at brew brothers in columbus nebraska
Preferred solution: I would first like to have a conversation with some management and see how we can make it better and resolve my issue after that
User's recommendation: Do not eat at Brew Brothers restaurant at Harrah's Columbus Nebraska
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sioux Falls, South Dakota
Scammed
I am a Diamond member in Caesars Rewards. I stayed at Harrah's in Las Vegas in early November.
When I arrived, my room was not ready. I was told I would be upgraded to a suite for no additional cost. I was told an additional charge would be placed on my card for incidentals, but it would be returned if there were no incidental charges. There were no charges, but now the hotel is saying the extra money was not for incidentals but because I upgraded to a suite.
They refuse to refund my card, and their billing department was rude and very condescending when I tried to resolve the issue.
Unless Caesars works with me to resolve this issue, I will never stay at a Caesars property again. I am a rewards member with several other hotel chains, and I am sure they will be willing to take my money.
- Even to diamond members
- Not truthful - out right lie
Preferred solution: Price reduction
User's recommendation: Don't trust the reservations department. They will lie to you to try to get you to upgrade your room.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe indoor Casino is Non-Smoking. Designated smoking area is outdoor with substandard machines, very old slots.
My husband and I celebrated our 39th wedding anniversary in New Orleans. We stayed at Caesar's New Orleans from July 9 through the 12th.
We had a wonderful time, the rooms were wonderful, and the service, for the most part, was satisfactory. There was a young lady who was extremely rude who worked in the pantry on the second floor, not only to us but to other guests for no reason.
We were very disappointed that the casino was non-smoking. The only time we smoke is when we gamble and have a few drinks. We ventured to the smoking patios, but they are not adequate.
The casino should be smoking with a special area for non-smokers. Whether it's for smoking or non-smoking, the designated area should be equal to the other.
To be on the patio with limited AC, subjected to the outdoor elements (humidity and filth), with VERY limited slot machines, we felt like we were in an illegal underground game room.
We spend thousands on travel annually and have experienced Vegas, Atlantic City, WinStar, Choctaw, Horseshoe, L'auberge, Golden Nugget, and many others. We find Caesar's New Orleans to be the least attractive of them all.
I hope this will change otherwise we as well as our friends will not return to Caesars New Orleans.
User's recommendation: If you smoke go somewhere else.
Las Vegas, Nevada
My money didn’t go to my account when I added it at the kiosk
I deposited my money at the kiosk and its still not on my account and its wrong I already missed the game I wanted to bet on
Complaint of Flamingo, VEGAS
Incredibly, below is part of Flamingo's response and it is simply not true. I twiced voiced my concern, in person, and twice on the phone.
Again, all the people I spoke with seemed indifferent. And this is not "sour grapes" in that I actually won some money at the Flamingo. Yet, like other guests I spoke with, I felt taken advantage of and gouged.
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"WE WOULD HAVE LOVED THE OPPORTUNITY TO CORRECT SOME OF YOUR CONCERNS, BUT WE WERE NOT MAKE AWARE OF THEM"
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I had so many bad thinkgs about the Flamingo, but still had to go with big group staying there. My last stay at the Flamingo was so very dissapointing.
A $45 fee for an early check-in. Despite request for room, never came.
Room was direty and staff indifferent. $13 for a Nathan's Hot Dog.
User's recommendation: stay away!!
You need to loosen the purse strings. They are one of the older places on the the Strip.
Your pass code system is not functioning properly, and I’m unable to send my complaint until my email address is verified.
Im trying to send my complaint letter , but your system is not allowing me to send until my email is verified. However, the number I received does not allow me to send .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy account is still suspended
I feel as if Ive been given the runaround because Ive completed 2different verification tasks and still no response or resolution. This started on April 4 whenever I got a email notification saying that I had to go through a verification process in which I did still to no avail.
I once again talked with a live representative and he assured me that the problem would be resolved in which it still hasnt. He gave me a case number #793903. This type of treatment is why customers boycott organizations that dont properly manage and support their needs.
I would also like to know if youll have a grievance procedure because it should never take this long to verify a persons identity after they have sent a copy of their drivers license twice on two separate occasions. Thank you for understanding my situation and your help in this issue would be greatly appreciated.
User's recommendation: Don’t fall prey to scams because right now I’m feeling that way because my account has over one hundred dollars in it and I was doing a thing in which I enjoy. But if it’s going to be these type of issues I would recommend a different site to bet their money on.
This isn’t Caesar’s. Also your first pic shows all your info.
Full name, address etc. you should delete it.
Can’t log in
I cant give a rating until Im able to log in. But the lady on the phone was very nice and helpful.
It was my fault for using the wrong Email too many tines.
The call was answered with no wait time. The lady that answered was nice.
Im giving the lady on the phone a five.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWithdrawal ISSUES
Apparently they have a GLITCH N THEIR SYSTEM". AFTER SAYING IT WAS FOR MY SECURITY.
EVEN THOUGH THEY ARE SUPPOSED TO OKAY ME ON THE CARD I D DEPOSITED FROM. SUCH BULL..
I WITHDREW $100 BUCKS TWICE. IT'S BEEN 36 PLUS HOURS. .
AND THEY NAME A NEW CLAIM IT DIFFERENT REASON EVERYTHING I CAN.
THEY WANT ME TO CANCEL MY WITHDRAWALS. I'M NOT DOING THAT !
PROBABLY WON'T GO BACK ON THAT CASINO AGAIN.
- Good games
- You can not get your money out you do not win much or at all on those games
Preferred solution: My withdrawal money. I won it.. And definitely y spent more then that! Unbelievable....
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was required to leave Harrahs Casino and cannot go to any of their properties
I was playing a slot machine, which I had been doing for the past several days. I have ATM receipts verifying I used this method for my gambling funds, yet several security officers required me to leave the property.
They gave a vague explanation, something about a ticket in a machine. As a disabled person, I was unable to even get a rideshare.
Thank goodness I had already checked out of my room. I am in the process of canceling my future reservations, as it has been explained that I cannot be on any Caesars properties.
- I have been loyal to ceasars properties beautiful stays
- Gambling wins have diminished beverage comps of 4 away have been removed unless you go to the bar
Preferred solution: Reinstate my ceasars benefits and appropriate compensation
User's recommendation: Keep receipts to verify your activity
Casino's don't ask people to leave for no reason. Sounds like you did something that caused concern. That is not the fault of the casino.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCould be a lot more promotional offers
I was not able to deposit. This happens every couple of weeks.there are other online gambling sites better and more generous to there customers
The worse customer service and I’m a 7 stars member lost a fortune this past year lost 3,000 this week my host comes back from vacation and tells me I only qualify for a deposit match, RepresentativeG
The company is the most unorganized casino Ive ever encountered Ive been asking for win/loss statement numerous times they give me every story why I cant see it, there payouts are non existent and I can prove it with facts not opinions
User's recommendation: Go to Borgota
They need to take care of a 83 dollar charge,that never happend and comp me on my play correctly a won 7xs teir points and never got them
I love cheerokee the hosts wete great the cleanness overall beautiful place,blackhawk col. Same rating 10 .
100 % happy.boluxi. not so happy
Rewarrds
I WAS TOLD THAT I COULD REDEEM A VOUCHER FOR A CRUISE. WHEN I CALLED CAESARS REWARDS, THEY SAID I HAD TO BOOK MORE NIGHTS AT 1 OF THEIR PROPERTY AGAIN BEFORE I COULD ACTUALLY USE IT.
I was told I could redeem my points for a cruise on the Norwegian line then when I called again I was told I had to book or reserve a room before I could go. I am not happy of this outcome and I've been staying at the caesars for a long time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad, inappropriate grand opening of new casino.
No one contacted me, I'd say because they really just don't care.
This is no way to operate a business on especially a grand opening!
We drove 3 hours to get there, sat and waited 2 hours and drove home without ever playing. Corporate should round up significant number of dealers and fly them there especially during the grand opening season
User's recommendation: In the future we will continue to go to the Live casino and Maryland or the MGM outside of DC
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad, inappropriate grand opening of new casino.
Danville, Virginia's Caesars Casino is having its grand opening with only six card tables open out of about 25. We returned today for the second time since the grand opening last week and waited for over two hours trying to get a table in the card room.
Despite this, there were still 149 people ahead of us waiting. All of this occurred because the facility opened without the proper number of dealers. This is not a proper way to operate a business, especially during a grand opening.
We drove three hours to get there, sat and waited for two hours, and then drove home without ever having played. The corporate should gather a significant number of dealers and fly them there, particularly during the grand opening season.
Preferred solution: Get the problem resolved or close the door
User's recommendation: Go to Live casino in Maryland or the MGM
About
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Caesars Entertainment is an online casino system which unites lots of such entertaining facilities all over the world. Most casinos serve as hotels, too. That is why visitors can book a room in any casino hotel they like using a service of Caesars Entertainment. Also business meetings and events can be hold at such places. The locations can be filtered not only by the destinations but also by brands. Flamingo, Harveys, Nobu, Rop, The Quad and the others are represented on the mentioned online source. The site publishes rates and detailed descriptions of all rooms so that the customers could choose the most appropriate variant.
Caesars Entertainment is ranked 143 out of 3601 in Entertainment category
USA
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You made your issue available to the 3+ million monthly users on this site. A THIRD party site, NOT support for the company.
If you were not so dense, you would know where you were and how to handle your business. Not whine here.
GFY and kind your own business. You’re so tough hiding behind an anonymous name. Unless you’re willing to put your name by your comment, you can just keep your opinions to yourself.
Your issue needed addressed at checkout in-person as you looked at your bill. Not after via phone with the billing department. The incidental charge is a HOLD on funds and not an actual authorized charge.
The only reason I took it up with your billing department, is because that’s what your front desk told me to do. Once again, you just give me the runaround and charge me for something I was told would not be charged.
This.
will be the last money Caesars ever receives from me, including hotels, gambling, and food. There are plenty of other hotels who don’t scam their guests.
I'm not with Caesar's.
Then mind your business. You don’t know the situation so leave the commentary to those who do know